Maintenance Options – 3rd Party Maintenance

3rd Party Maintenance pic
3rd Party Maintenance

3rd Party Maintenance – Better than OEM Support at huge savings.

Lost Creek Fintech offers a cost effective alternative to OEM maintenance. With Lost Creek’s maintenance contracts you receive the same service levels, if not better at savings of up to 40%

  • Reduce costs
  • Custom contract – pay for only what you need
  • Responsive, personalized customer service
  • No Pressure! If you don’t want certain options in your contract no problem. We’ll build the contract to be exactly what you want.
  • Avoid unnecessary upgrades, and keep your costs down

EMC Proven Professional Certifications

  • Implementation Engineer CLARiiON – Expert
  • Technical Architect Storage Infrastructure – Specialist
  • Technical Architect CLARiiON – Specialist
  • Hardware Engineer – Specialist
  • Storage Foundations
  • EMC Technical Sales Professional
  • EMC Sales Professional

VMware Professional Certifications

  • VMware Certified Professional
  • VMware Technical Sales Professional

Microsoft

  • Microsoft Certified Professional
  • Microsoft Certified Systems Engineer

Other Certifications

  • Brocade Certified Partner
  • Certified Technical Trainer (CTT+)
  • Cisco Certified
  • HP Certified in Left Hand Technology
  • Hitachi Certified Professional –  Enterprise Technology
  • FalconStor Certified Professional

 

SP Collect for Clariion CX4 SAN

SP Collect for Clariion CX4 From Navisphere

Support will often ask for SP Collect (SP = Storage Processor) files.  They’ll ask for SP collect information from your EMC CLARiiON SAN / storage array. The SP Collect files will provide all the information needed to know basic status of your SAN.

Follow these steps below to create, transfer, and send SP collect on EMC SANs from Navisphere.

Navisphere Login 

You can login to navisphere from either head unit, either from SP A or SP B ip address. Make sure to enter the appropriate username and password in this screen to login.

Run SP Collect

From the Storage Tab, click on “Local Domain”, then click the serial number of the array to expand it further.

Now, select “SP A” and right mouse click, which will display a pop-up menu. In the pop-up menu click on “SP Collect”

Right click - run SP Collect

Execute SP Collect

This will show a confirmation dialogue with question “Do you want to run SP Collect script now?”. Click on “YES” to continue here.

Depending on the size of your array, and other configuration information on your array, this might take some time to finish. It may take 1 to 5 minutes.

Once it is done, it will display a success message. Click “OK” on this screen.

SP Collect feedback screens

File Transfer 

Select the SP A, and right mouse click, which will display a pop-up menu. In the pop-up menu click on “File Transfer Manager”.

File Transfer Menu - SP collect CX4 CX3

Transfer SP Collect Zip File to your PC or Laptop

This will display the following File Transfer Manager screen for SP A. The name of the SP Collect file will be in the following format:

[serial number of the array]_SPA_[date and time]_data.zip

You may see multiple zip files from you, your vendor, or others techs running prior SP collects. Make sure you select the correct file from his list. You can sort by the columns to help find the latest file.

Choose your “Destination Directory” on your local PC / Laptop or network storage before clicking transfer.

Click the “Transfer” button and the file will be moved to your PC / Laptop or network location you selected.

Once the transfer begins, you can see the status in the “Transfer Status” section.

Repeat for SP B

You should send SP Collect files from both your storage processors.  (SP A and SP B ).

So, repeat all of the above steps for SP B.  After you are done, you should now have two zip files to send to your EMC Support Partner.

Upload the files to your EMC Support vendor

Your provider should have a file transfer upload/receiving option such as a secure website or SFTP site for uploading the files.   Just upload the files to your EMC vendor and they will be able to read them and determine any next steps needed.

SP Collect for Clariion CX3 SAN

SP Collect for Clariion CX3 From Navisphere

Support will often ask for SP Collect (SP = Storage Processor) files.  They’ll ask for SP collect information from your EMC CLARiiON SAN / storage array. The SP Collect files will provide all the information needed to know basic status of your SAN.

Follow these steps below to create, transfer, and send SP collect on EMC SANs from Navisphere.

Navisphere Login 

You can login to navisphere from either head unit, either from SP A or SP B ip address. Make sure to enter the appropriate username and password in this screen to login.

Run SP Collect

From the Storage Tab, click on “Local Domain”, then click the serial number of the array to expand it further.

Now, select “SP A” and right mouse click, which will display a pop-up menu. In the pop-up menu click on “SP Collect”

Right click - run SP Collect

Execute SP Collect

This will show a confirmation dialogue with question “Do you want to run SP Collect script now?”. Click on “YES” to continue here.

Depending on the size of your array, and other configuration information on your array, this might take some time to finish. It may take 1 to 5 minutes.

Once it is done, it will display a success message. Click “OK” on this screen.

SP Collect feedback screens

File Transfer 

Select the SP A, and right mouse click, which will display a pop-up menu. In the pop-up menu click on “File Transfer Manager”.

File Transfer Menu - SP collect CX4 CX3

Transfer SP Collect Zip File to your PC or Laptop

This will display the following File Transfer Manager screen for SP A. The name of the SP Collect file will be in the following format:

[serial number of the array]_SPA_[date and time]_data.zip

 

You may see multiple zip files from you, your vendor, or others techs running prior SP collects. Make sure you select the correct file from his list. You can sort by the columns to help find the latest file.

Choose your “Destination Directory” on your local PC / Laptop or network storage before clicking transfer.

Click the “Transfer” button and the file will be moved to your PC / Laptop or network location you selected.

Once the transfer begins, you can see the status in the “Transfer Status” section.

Repeat for SP B

You should send SP Collect files from both your storage processors.  (SP A and SP B ).

So, repeat all of the above steps for SP B.  After you are done, you should now have two zip files to send to your EMC Support Partner.

Upload the files to your EMC Support vendor

Your provider should have a file transfer upload/receiving option such as a secure website or SFTP site for uploading the files.   Just upload the files to your EMC vendor and they will be able to read them and determine any next steps needed.